Support
Help
Common questions, and how to reach a person when the answer is not here.
I was charged and I did not mean to be
Write to us within 14 days and we will refund it. If you bought through the App Store or Google Play, the refund comes from Apple or Google — tell us and we will point you at the right form.
How do I cancel?
A membership bought on the web can be cancelled from your account page at any time; you keep access until the end of the period you already paid for. A membership bought inside the app is cancelled in your App Store or Google Play account.
I cannot sign in
Use the reset link on the sign-in page. If the email never arrives, check spam, then write to us from the address on the account.
My practice history is missing on a new device
Practice data syncs once you sign in with the same account. If it is still missing after signing in, tell us the approximate dates and we will look.
I want to report a teacher or a post
Write to support@ascendiaunite.com with a link to the profile, channeling or post and what happened. A person reads every report, and anything involving harm to someone is dealt with first.
Is Ascendia therapy or medical care?
No. Ascendia is a contemplative and educational practice. It is not a medical or mental-health service, and nothing in it is treatment or diagnosis. If you are struggling, please talk to a qualified professional or, in a crisis, a local crisis line.
Write to us
support@ascendiaunite.com — we answer within two working days. For anything about your data, privacy@ascendiaunite.com.
Ascendia is a contemplative and educational practice, not a medical or mental-health service.