Privacy notice

Ascendia — the iOS and Android apps and this website — is operated by Shaoom Creations Private Limited (“we”, “us”). We decide how the personal data described here is used. This notice applies whether you use Ascendia without an account, as a member, or as a teacher.

The short version: most of what you write in Ascendia never leaves your phone. We collect only what an account, a purchase and a shared practice need. We do not sell data and we do not show ads.

These stay on your phone. They are never sent to us or to anyone else, with or without an account:

• Journal entries, including your dream log.
• Voice notes you record in the journal. The microphone is used only while you record.
• Mood check-ins and intentions.
• Vision boards, including photos you take or choose for them. The camera and photo library are used only when you add an image.
• Your settings, reminders and preferences.

Face ID and fingerprint unlock are handled by your phone; we never receive biometric data. You can export what is on your phone from Settings → Data in the app. Deleting your account from inside the app, or deleting the app, erases it from the device.

Without an account, the apps download practice content from our servers, which is an ordinary web request that involves your IP address, but we keep nothing that identifies you. When you create an account, buy something or take part, we collect:

• Account — your email address, the name you give, and your password, which our sign-in provider stores only as a hash. We never see your password.
• Purchases — your plan, renewal dates and purchase status, as reported by Apple, Google or Stripe. Card details go to them and never reach us.
• Practice sessions — when you practise while signed in: the time, length and type of each session, the word you chose for your state before and after (from Heavy to Elevated), and your streak. This lets your progress follow you between devices.
• Content use — which teachings and lessons you open and how long you listen, so we can check access and pay teachers fairly from the members’ pool.
• Community — posts you write in circles, the circles you join, and the name shown with your posts. Members of that circle can see them.
• Sessions with teachers — if you book one on this website: your name, email, the time and anything you write in the booking.
• Teachers — your application, public profile, the audio and material you upload, your Calendly connection, and the payout details needed to pay you.
• Support — messages you send us and our replies.
• Website sign-in — a cookie that keeps you signed in. We use no advertising or tracking cookies.

We do not ask for health information. The before-and-after rating is a word you choose about how you feel, not a medical measurement.

• We do not sell or rent personal data, or share it for advertising.
• We show no ads, and the apps do not use your device’s advertising ID.
• We run no analytics, tracking or crash-reporting tools in the apps or on this website. If that changes, we will update this notice first.
• We cannot read your journal, voice notes or vision boards, because they never reach us.
• We do not use anything you write to train AI models.

• To run your account and give you what your membership includes.
• To take payments, and to keep the records that tax and accounting law requires.
• To pay teachers from the members’ pool based on real listening.
• To run circles and bookings, and to keep them safe through moderation.
• To keep the service secure and working.
• To answer you when you write to us.

Where the law asks for a legal basis, we rely on our contract with you, our legitimate interest in a service that is secure and not abused, your consent where the law requires it, and our legal obligations for financial records.

Teachers see totals, not people: how many members opened a course, how many minutes were listened to in a period, and what they earned. They do not see who listened, how far you got, what you wrote, or your email address.

If you book a session with a teacher, they receive what the booking needs — your name, your email and the details you give — so they can hold the session.

These companies handle personal data for Ascendia. Apple, Google and Unsplash act under their own policies; the others act only on our instructions.

Beyond these, we disclose personal data only when the law requires it, and we tell you when we are allowed to.

When you delete your account, the account and the data linked to it are deleted straight away. Apple, Google and Stripe keep their own records of your transactions under their own policies.

Wherever you live, you can ask us to:

• give you a copy of the personal data we hold about you;
• correct anything that is wrong;
• delete your account and its data;
• stop or limit a particular use of your data;
• withdraw any consent you have given.

To delete your account yourself, open the app and go to Settings → Profile → Delete account, or follow the steps on the account deletion page. For anything else, write to privacy@ascendiaunite.com. We reply within 30 days, and using these rights costs nothing.

You can also complain to the data protection authority where you live — for example the Data Protection Board of India, your supervisory authority in the EU or UK, or the California Privacy Protection Agency.

Our providers store and process data in more than one country, including the United States and the European Union, so your data may be handled outside the country where you live. Where the law requires it, those transfers are protected by approved safeguards such as standard contractual clauses.

Ascendia is for people aged 18 and over. We do not knowingly collect personal data from anyone younger. If you believe a child is using an account, write to privacy@ascendiaunite.com and we will delete it.

• Personal data on our servers is protected by row-level security, so a signed-in account can reach only its own records.
• Passwords are stored only as hashes by our sign-in provider.
• Data is encrypted in transit.
• Staff access is limited to what each role needs.

No service is perfectly safe. If a breach affects your data, we will tell you, and the authorities where the law requires it, without delay.

When we change this notice in a way that matters, we will tell you in the app or by email before the change applies, and update the date at the top of this page.

Questions about your data, including privacy complaints: privacy@ascendiaunite.com. Anything else: support@ascendiaunite.com. Ascendia is operated by Shaoom Creations Private Limited.